Cancellation & Return Policy

1. How to cancel

You can cancel your Pro subscription in any of these ways:

• In Viz, go to Account → Billing and choose Cancel subscription; or
• Email sparkedutechnologies@gmail.com from your registered email address with the subject "Cancel subscription". We confirm the cancellation by email within 1 business day.

To avoid being charged for the next month, cancel at least 24 hours before your renewal date. Your renewal date is shown in your account and in the pre-debit notification we send before each renewal.

2. What happens after you cancel

• Automatic renewal stops and no further charges are made.
• You keep full Pro access until the end of the current paid billing period.
• After that, your account moves to the Free plan: cloud backup & sync, access across devices, sharing projects with students, AI features, 1080p/4K export and watermark-free export stop. We do not delete your projects because you cancelled; download anything you need from the cloud before your Pro period ends. You can re-subscribe at any time.
• Cancelling does not refund the current billing period. Refunds are covered by our Refund Policy.

3. Payment mandates

If you pay by card or UPI AutoPay, cancelling your subscription with us also cancels the recurring mandate. You can additionally revoke the mandate from your bank or UPI app at any time; if you do, please cancel in Viz as well so your account status stays accurate.

4. Cancellation by SparkEdu

We may cancel a subscription for a material breach of our Terms & Conditions or if required by law. If we discontinue a paid plan or close your account without any breach on your part, we will give you notice where possible, a chance to export your work, and a refund of the unused portion of your current billing period.

5. Returns and exchanges

Viz is software delivered online. There are no physical products to return or exchange, and a subscription period that has been activated cannot be "returned". If you were charged in error, see our Refund Policy.

6. Upgrades and downgrades

• Upgrading from Free to Pro takes effect immediately after successful payment.
• Downgrading from Pro to Free works like a cancellation: it takes effect at the end of the current billing period.